Support
Ask about the product, get help, or sort billing. Tell us your company and computer.
Contact
Contact CloudCastle.
Alpha/Beta only: not approved for paid/public launch. Legal entity approval, contact delivery and staffed monitoring remain unverified. Ask about an approved evaluation scope.
Tell us what you need
Send an enquiry
This form submits a request to the service. Submission is not proof of email delivery, human review, a response time or approval to start a paid service.
Request accepted by the service. This confirms submission, not email delivery or
human review. Contact monitoring and response times remain unverified.
How to reach us
Support, sales, and where we are
Published contact routes; delivery and monitoring are not yet verified.
Plans and onboarding
Any account access, trial duration and service entitlement require an expressly confirmed evaluation scope.
Tech Support evaluation
Ask whether remote help or routine upkeep is included in your approved scope. Staffing, availability and response outcomes are not yet verified.
Operating legal entity and registered address remain unverified for launch. About the founders
What happens next
What to include
Include enough context to investigate, but no passwords, private mailbox content or unnecessary personal data.
- Your company name, and the site if you run several
- The device name or id, for a single machine
- What you expected, and what happened instead
- A timestamp and, if necessary, a screenshot with sensitive information removed
For an active incident, also use your established incident-response route. Security reports: security@cloudcastle.ai; monitoring is unverified.
Hours and booking
Request a time
Staffed hours, same-day responses and booking delivery are not yet verified. A requested slot is not booked until you receive explicit confirmation.
A question about CloudCastle
Email a question or request a live session. Availability and permitted support actions must be explicitly confirmed; no response-time promise is made here.
Book live help
Suggest a date and time. These details help describe your request; sending them does not confirm availability or an appointment:
- The date you want
- Your preferred time
- Your time zone
- Which computer, and what needs doing
Email is the published booking-request route, not a verified staffed booking service. Existing contractual support rights and applicable legal duties remain intact.
Look before you write
The product and pricing pages describe evaluation enquiries, not launch or payment approval.