Terms of Service

1. Agreement

CloudCastle is a product name; the exact contracting entity and registered address have not been verified for launch. Account creation, a download or a healthy status indicator is not approval to start a paid service or expand an evaluation. Contact legal below.

2. What we provide

Email Security, Antivirus and Tech Support are product areas under evaluation. Availability and permitted use must be explicitly confirmed for your scope. The pricing page is not proof of approved checkout or a binding new paid offer.

3. Your responsibilities

• You may only install our software on computers you own or are authorised to manage. Installing endpoint-management software on a machine without the owner's authority is unlawful, and doing so terminates your account immediately.
• You keep your account credentials confidential and tell us promptly if they are compromised.
• You give us accurate billing information and keep it current.
• You do not use CloudCastle to break the law, to attack others, or to interfere with our service or other customers.
• You do not resell, sublicense or white-label CloudCastle unless you hold a separate written reseller agreement with us.
• You remain responsible for your own data and should keep independent copies of anything you cannot afford to lose.

4. Pricing and how we measure it

New paid pricing, tax handling and checkout are not approved for public launch. See the pricing page for evaluation enquiries, not payment-readiness assurance.

Billing code or a displayed unit count does not establish an approved commercial contract. Any proposed measurement method must be confirmed in an authorised agreement.

Server/workstation classifications and unit weighting must be confirmed for any approved agreement. Report a disputed classification rather than assuming an automatic correction.

Minimum charges, per-unit rates and service line items must be expressly agreed before any new paid service. No monthly floor or entitlement is newly offered by this page.

Existing price-change notice and prepaid-period protections remain applicable. Revised public copy does not change an existing agreed price.

5. Billing, renewal and cancellation

• New subscription billing and renewals are not approved for public launch.
• No annual-prepayment discount or trial is offered unless expressly confirmed in an approved agreement.
• Payment processing and delivery of billing notices still require verification; this page is not authorisation to charge a card.
• For cancellation, use your existing account route or email support@cloudcastle.ai. Existing cancellation rights and promises remain intact.
• Refund and billing request routes remain on the support page; applicable contractual and statutory rights still apply.

6. If payment fails

Payment-failure notices, retries, grace periods and entitlement transitions require verification for the actual approved scope; do not rely on a universal advertised sequence.

Existing agreements and legal rights concerning continued service, data access and software removal remain applicable. This notice does not authorise holding data or devices hostage and is not a guarantee of uninterrupted protection during a billing dispute.

7. Uninstalling and leaving

Retirement, cancellation, uninstall and data deletion are distinct operations. An offline endpoint may not receive a removal request, and account closure is not proof of cleanup. Confirm each device and storage outcome with support. See the Privacy Policy for unresolved retention/deletion evidence and rights routing. Existing removal and deletion obligations remain intact.

8. Service levels and support

No verified public availability SLA, staffed support hours or response-time outcome is currently published for Alpha/Beta. Contact delivery and monitoring remain unverified. Use the support page for support and security contacts. Existing agreed service levels and legal obligations are not waived.

9. Remote access

Remote access requires authority for the specific computer and approved evaluation scope. Confirm consent, recording settings and audit visibility before a session. Complete audit coverage and per-platform consent outcomes are not yet verified. Existing consent and recording restrictions remain in force.

10. Automation and AI

Automation follows configured governance; not every non-routine action is human-reviewed. Confirm the effective policy, approval thresholds and disablement controls before use. Do not assume every action is reversible or that every audit record is visible in every interface.

11. Security disclaimer — read this one

No security product detects every threat. Alpha/Beta evaluation is not proof of prevention, operational efficacy or uninterrupted service. Keep independent copies of important data. This disclosure does not reduce any standard of care or warranty required by law or already agreed with a customer.

12. Your data

Your data stays yours. We claim no ownership of it. Processing remains subject to the applicable agreement and law; see the Privacy Policy. Request access or export through the listed contacts; universal self-service export is not verified.

13. Intellectual property

CloudCastle software, brand and documentation remain ours. Your subscription grants a non-exclusive, non-transferable right to use them for as long as it is current. You may not reverse-engineer, resell or redistribute the software except as these terms allow.

14. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

15. Suspension and termination

Suspension and termination remain subject to applicable law and any existing agreement, including notice, remedy and data-access rights. An operational 30-day export-assistance outcome is not yet verified; this disclosure does not remove an existing entitlement to it.

16. Changes to these terms

Public-copy changes do not unilaterally replace an existing contract. Applicable notice, acceptance, cancellation and prepaid-refund requirements remain in force.

17. Governing law

Governing law and jurisdiction require review with the actual contracting entity before a new agreement is approved. Existing agreed provisions and mandatory consumer protections remain applicable; this page does not impose a new exclusive forum.

18. Contact

Support: support@cloudcastle.ai
Billing: billing@cloudcastle.ai
Legal: legal@cloudcastle.ai